1. Preamble

Instruct Me Limited, trading as Instruct Me, a company incorporated in England and Wales with company number 16480772, with registered company address 8 Exchange Quay, Manchester, M5 3EJ, operates a platform connecting learner drivers ("Students" or "Clients") with DVSA-registered driving Instructors via www.instructme.co.uk and associated mobile apps (the "Platform").

Instruct Me Limited is a wholly owned subsidiary of CAPSIL Ltd (Company No. 15109414).

By accessing or using the Platform to search, book, pay for or manage driving lessons, you agree to be bound by these Terms and Conditions ("Terms"). If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind such entity and its affiliates to this Agreement, in which case "you" or "your" shall refer to such entity and its affiliates. If you do not have such authority or if you do not agree with this Agreement, then you are not authorised to use the Services.

2. Definitions

• Student / Client / User: A learner driver who uses the Platform to find, book, pay and manage driving lessons with Instructors.
• Instructor: A DVSA-registered Approved Driving Instructor (ADI) or Potential Driving Instructor (PDI) who is duly licensed, certified, and qualified to provide professional instruction and guidance for individuals learning to operate motor vehicles and has successfully completed the Instruct Me onboarding process.
• DVSA: The Driver and Vehicle Standards Agency, a UK government agency responsible for setting and enforcing driving and vehicle standards, including the registration and regulation of driving instructors.
• Platform: The website (including www.instructme.co.uk) and mobile apps operated by Instruct Me to facilitate driving lesson bookings.
• Lesson: A scheduled driving instruction session booked through the Platform between a Student and an Instructor.
• We / Us / Our / Instruct Me: Instruct Me Limited, a company incorporated in England and Wales (company number 16480772), which is a wholly owned subsidiary of CAPSIL Ltd (company number 15109414).
• User / You / Your: Refers to the individual user of the Platform, whether a Student or a representative of a legal entity, who accepts these Terms and Conditions and uses the services provided through the Platform.
• Terms: Refers to these Terms and Conditions governing your use of the Platform, including any updates, modifications, or supplemental agreements.
• Working Days: Monday to Friday, excluding Saturdays, Sundays, and official public holidays in England and Wales.
• UK GDPR: The General Data Protection Regulation specific to the United Kingdom, which governs the protection and processing of personal data.
• Force majeure Events: We shall not be held liable or considered in breach of our obligations under these Terms and Conditions due to any failure to perform or delay in performance caused by events beyond our reasonable control, referred to as "Force Majeure Events."
• Intellectual Property Rights: Legal rights associated with intellectual creations, including patents, copyrights, trademarks, trade secrets, and any other proprietary rights.
• Virus: Malicious software or code designed to disrupt, damage, or compromise the security of computer systems, including mobile devices.
• Platform Content: All materials and content available through the Platform, including but not limited to text graphics, logos, images, videos, audio, documents, lesson plans, worksheets, reviews, curricula, branding elements, and any other intellectual property created by or on behalf of Us.
• Service Fee: The fee charged by Us for access to and use of the Platform, which may be presented to you at checkout as one or more components (including, for example, buyer protection or payment processing fees).
• As Is / As Available: Terms indicating that the services are provided without any warranties or guarantees, including about availability, fitness for purpose, or freedom from defects or errors. These terms mean the Platform may be subject to errors, downtime, or limitations beyond our control.

3. Eligibility

3.1. General Requirements

• Be legally allowed to participate in driving instruction where any lessons take place
• Provide accurate and truthful personal information during registration and use of the Platform

3.2. Age and Licensing

You confirm that you meet the minimum age requirements and hold any necessary learner permits or licenses required by local or national laws to take driving lessons.

3.3. Account Verification

You agree to provide any documents or information requested by Instruct Me to verify your identity and eligibility to book and participate in lessons through the Platform.

3.4. Compliance with Laws

You must comply with all local and national laws related to driving instruction and learner eligibility.

3.5. Conduct and Responsibility

You acknowledge that you are responsible for attending lessons as booked and providing timely, accurate information about your learning status to your Instructor and the Platform.

4. Access Rights, User Responsibilities, and Restrictions

4.1 Access Rights

Subject to your compliance with these Terms, we grant you a non-exclusive, non- transferable right to use the Platform during the term of this agreement solely for your own personal use in booking and taking lessons. This right does not include sublicensing, reselling or commercial use beyond your authorised activities.

4.2 User Responsibilities

You shall not access, store, distribute, or transmit any material on the Platform that:

• (a) is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing, or racially or ethnically offensive;
• (b) facilitates illegal activity;
• (c) depicts sexually explicit content;
• (d) promotes unlawful violence;
• (e) is discriminatory based on race, gender, colour, religious belief, sexual orientation, or disability; or
• (f) is otherwise illegal or causes damage or injury to any person or property.
• (g) brings Instruct Me or its related companies into disrepute through offensive, misleading, or defamatory conduct on or related to the Platform

4.3 User Restrictions

• (a) attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any part of the Platform’s software or content except as expressly permitted;
• (b) attempt to decompile, reverse engineer, or reduce any part of the Platform to human-perceivable form;
• (c) use the Platform to build a competing product or service;
• (d) license, sell, rent, lease, transfer, assign, distribute, display, disclose, or commercially exploit the Platform or make it available to any third party except as permitted;
• (e) assist others in obtaining unauthorised access to the Platform; or
• (f) introduce viruses or vulnerabilities into the Platform network.

4.4 Unauthorised Access

You shall use all reasonable efforts to prevent unauthorised access to or use of the Platform and promptly notify Us if you become aware of any such unauthorised access or use.

5. Using the Platform and Booking Lessons

5.1 Searching and Booking

You may search for Instructors, view their profiles and availability, and book and pay for driving lessons through the Platform.

5.2 Payment

All lesson bookings and payments must be made through the Platform’s secure payment system at the time of booking. The price displayed for lessons is the Instructor’s fee. A Service Fee by Us will be added at checkout and clearly itemised before you confirm you're booking. Prices include applicable VAT where required.

Prices displayed include VAT where applicable. VAT treatment depends on the Instructor’s tax status. Instruct Me does not provide tax advice and shall not be liable for any incorrect VAT treatment applied by an Instructor.

5.3 Binding Agreement

By accessing or using the Platform, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use the Platform. These Terms constitute a legally binding agreement between you and Instruct Me

5.4 Role of Instruct Me

Instruct Me facilitates the provisions of service but does not employ or supervise Instructors. Instruct Me is not a party to any contract for driving instruction services between Students and Instructors. We do not supervise, direct, or control Instructors or guarantee any outcomes or qualifications. Your engagement with an Instructor is at your own risk.

5.5 Absolute Platform Discretion

Instruct Me reserves the absolute and unfettered right, at its sole discretion and without obligation to provide reasons, to suspend, restrict, terminate, modify or reverse any booking, transaction, account, payment, credit, review, listing, or Platform functionality where it considers such action necessary to: (a) protect the integrity of the Platform; (b) prevent fraud, abuse, circumvention, or unlawful conduct; (c) comply with legal, regulatory, or payment provider obligations; or (d) mitigate risk to Instruct Me, its users, or third parties. Instruct Me shall not be liable for any loss, damage, cost, or inconvenience arising from the exercise of such discretion, save where liability cannot lawfully be excluded. Nothing in this clause limits any rights you may have under applicable consumer protection laws.

5.6 Lesson Completion Timeframe

All purchased lesson hours must be used within 90 calendar days from the date of purchase. Any unused hours after this period may expire and are not guaranteed to be refunded. Students are encouraged to schedule their lessons in advance to avoid loss of credit due to inactivity.

5.7 Lawful Use

You agree to use the Platform only for lawful purposes and in compliance with these Terms.

6. Payment Services & Regulatory Compliance

6.1 Use of Third-Party Payment Provider

We use Stripe, Inc. as our payment infrastructure provider to facilitate secure payment processing on the Platform. By using the Platform, you agree to Stripe’s applicable Services Agreement and Privacy Policy. You agree to the terms and privacy policies of any third-party payment provider made available to you at checkout.

6.2 Limited Payment Collection Agent (LPCA)

For the purposes of facilitating transactions on the Platform, Instruct Me acts as the Instructor’s limited payment collection agent. Payment by a Student to Instruct Me shall be deemed payment directly to the relevant Instructor, subject always to these Terms. Instruct Me’s role is strictly limited to collecting and disbursing payments in accordance with Platform rules and applicable law. Instruct Me does not provide driving instruction services, does not guarantee lesson performance, and assumes no responsibility for the acts or omissions of Instructors. Students acknowledge that Instruct Me’s designation as Merchant of Record does not create any warranty, assumption of liability, or responsibility for the delivery, quality, or outcome of driving lessons.

6.3 Payment Authorisation

You authorise Instruct Me to charge your selected payment method for services booked on the platform. Certain payments may require Strong Customer Authentication (SCA) in accordance with PSD3.

6.4 Pricing & Admin Fees

All fees, including the Service Fee and any other applicable charges permitted under these Terms (such as rescheduling fees), will be clearly displayed prior to booking confirmation. By using the platform, you accept all applicable charges.

6.4.1 Service Fees

In addition to the Instructor’s lesson fee, Instruct Me charges a separate Service Fee for access to and use of the Platform, including administrative services, payment processing, customer support, dispute handling, and Instructor matching. The Service Fee is charged per Instructor, Student relationship and is clearly itemised at checkout prior to booking confirmation. The Service Fee becomes fully earned and non-refundable immediately upon the redemption of the first Lesson, whether such Lesson is attended in full, attended in part, forfeited, marked as completed due to a noshow, or otherwise deemed delivered in accordance with these Terms. Where no Lesson is ever redeemed, refunds of the Service Fee shall be processed strictly in accordance with applicable statutory consumer rights.

6.5 Identity Verification

To comply with PSD3, anti-money laundering (AML), and know your customer (KYC) requirements, we may request valid identification and supporting documents. Failure to provide accurate or complete information may result in delays, restricted access, or account suspension.

6.6 Dispute Resolution

If you have a dispute regarding payments, bookings, or lesson delivery, please contact us first. Disputes related to payment methods may also be subject to Stripe’s resolution process. We aim to resolve issues promptly and in compliance with applicable regulations.

6.7 Payment Handling for Scheduled and Unscheduled Lessons

6.7.1 Lesson Payments

• For scheduled lessons, funds are held securely and only released to the Instructor after the lesson is completed.
• For unscheduled lessons, funds are retained as a lesson balance for future bookings unless a refund is requested in accordance with Section 7 and applicable statutory consumer rights.

6.7.2 Lesson Balance

Your lesson balance refers to the portion of paid funds that has not yet been allocated to a scheduled lesson. This balance:

• Can only be used to book driving lessons through our platform.
• Is not interest-bearing, transferable, or redeemable for generalpurpose use.
• Remains available to you unless used or refunded in accordance with our terms.

Any refund of a lesson balance will be issued to the original payment method only and strictly in accordance with Section 7 and applicable statutory consumer rights.

6.7.3 Instructor Payouts

We release payment to Instructors only after: The lesson has been completed and marked as completed in accordance with the Platform.

6.7.4 Refunds & Cancellations

Refunds and cancellations are governed by Section 7 of these Terms. Late cancellations or no-shows will result in the forfeiture of the fee for the affected scheduled Lesson, as detailed in our platform policy. Administrative fees may apply where expressly stated in these Terms or at checkout.

6.7.5 Identity & Compliance

We may request identity verification before processing refunds, highvalue bookings, or account withdrawals. This ensures compliance with financial, fraud-prevention, and consumer protection regulations.

6.8 Data & Record Keeping

We collect and retain payment and transaction data for regulatory and operational reasons, including audit trails, financial reporting, and dispute resolution in compliance with PSD3 and applicable privacy laws. See our Privacy Policy for full details.

7. Cancellation and Refunds

7.1 Cancellation by Student

You may cancel any scheduled Lesson via the Platform without penalty if you provide at least forty-eight (48) hours’ notice prior to the scheduled start time.

For the purposes of this Section, ‘lesson fee’ means the full price paid for the scheduled Lesson, excluding the Service Fee.

If you cancel with less than forty-eight (48) hours’ notice, you will not be entitled to a refund unless you raise a support ticket via the Help Centre and Instruct Me determines, at its sole discretion, that exceptional circumstances apply.

Refunds for approved cancellations are issued to the original payment method only. Platform credits are not issued for cancellations unless expressly stated in these Terms.

For the avoidance of doubt, late cancellation applies only to the affected scheduled Lesson and does not automatically forfeit any unused Lesson balance, subject always to these Terms.

7.2 Rescheduling by Student

You may reschedule a Lesson through the Platform with a minimum of forty-eight (48) hours’ notice. The Instructor must confirm the reschedule request for the new time to be accepted.

Where you request to reschedule a Lesson with less than forty-eight (48) hours’ notice and the Instructor does not confirm the new lesson time before the originally scheduled start time, you remain entitled to attend the Lesson at the originally scheduled time.

If you choose not to attend at that time, the Lesson will be forfeited, no refund will be due, and the Instructor will be entitled to payment in full for the originally scheduled Lesson.

For the avoidance of doubt, Instruct Me is not obliged to reinstate or reallocate any forfeited Lesson credit in these circumstances.

7.3 Instructor No-Show or Delay

If your Instructor fails to appear for a scheduled Lesson or is more than fifteen (15) minutes late without prior notice, you are entitled to one of the following remedies, subject to reporting the issue via the Platform within twenty-four (24) hours of the scheduled Lesson time:

• a full refund;
• a reschedule at no additional cost; or
• a replacement Instructor.

If you and your Instructor both input the lesson confirmation code, the Lesson will be marked as completed and cannot be reversed. Where no confirmation code is entered and a dispute is raised, Instruct Me will review the matter and manually determine the Lesson status in accordance with Platform rules.

7.4 Refunds & Processing

Approved refunds take approximately five (5) to ten (10) business days to return to your original payment method.

Refunds may be requested for the following reasons:

• a change of mind prior to the redemption of any Lesson;
• substantiated issues relating to an Instructor’s conduct or professionalism;
• a decision not to continue a block booking after the first Lesson, subject always to the Service Fee provisions set out below.

All refund decisions made by Instruct Me are final and binding, subject only to your statutory consumer rights.

7.5 Service Fee Refund Policy

The Service Fee is charged for access to and use of the Platform, including administrative services, payment processing, customer support, dispute handling, and Instructor matching. If you have not redeemed any Lesson, the Service Fee will be refunded in accordance with applicable statutory consumer rights. Once any Lesson has been redeemed, whether attended in full, attended in part, forfeited, or otherwise deemed delivered in accordance with these Terms, the service fee becomes fully earned and non-refundable.

7.6 Lesson Credits and Changing Instructors

If you choose to change Instructors, any unused Lesson balance may be transferred and applied toward bookings with a new Instructor through the Platform. The Service Fee relating to any Lesson already redeemed shall remain non-refundable in accordance with Section 7.5.

Where you change Instructors for any reason, including where an Instructor declines a booking request or is unavailable to deliver the booked Lessons, the Service Fee previously paid shall remain retained by Instruct Me and shall not be transferable or reusable. Any unused Lesson funds attributable to Instructor fees only may be transferred and applied toward bookings with a new Instructor. A new Service Fee will apply to any additional payments made in connection with a new Instructor.

If the Instructor you choose to book with charges a higher lesson price than your previous Instructor, you will be required to pay the price difference. Any such additional payment will be issued as a separate invoice and credited to your Platform balance for use exclusively toward bookings with that Instructor.

A new Service Fee will apply only where you do not hold any unused Lesson credit or where no prior Instructor-Student relationship has been established through a confirmed booking.

Lesson credits:

• have no cash value;
• are not transferable to third parties; and
• must be used exclusively through the Platform.

Instruct Me does not guarantee Instructor availability, pricing consistency, or lesson capacity when transferring credits.

For the avoidance of doubt, where any Lesson has already been redeemed, the service fee shall not be transferable and shall remain non-refundable in accordance with Section 7.5.

7.7 Discretionary Refunds

Any refund, partial refund, credit, or goodwill adjustment granted by Instruct Me outside statutory obligations is provided entirely at Instruct Me’s discretion, without precedent, and does not constitute an admission of liability or waiver of these Terms. Instruct Me reserves the right to refuse any discretionary refund request for any reason.

8. Student Responsibilities

Students agree to:

• Provide accurate and current information when registering and maintain the accuracy of such information
• Use the Platform in a respectful and lawful manner
• Respect the intellectual property rights of Providers and other users
• Not engage in harassment, abusive behaviour, or discrimination in any interaction on the platform
• Follow the instructions and guidelines given by Providers or facilitators during any session or course
• Notify Us of any inappropriate conduct or breach of these terms
• Ensure all payments for services are completed according to payment terms
• Attend lessons punctually and notify the Instructor in advance of any delays.
• Follow the Instructor’s guidance and safety instructions during lessons.
• Ensure you hold a valid provisional driving licence or other lawful permission required to participate in driving lessons and present such documentation to the Instructor where required by law.
• Maintain respectful and professional communication with Instructors.
• Not attempt to circumvent the Platform by soliciting Instructors outside the system

9. Professional Standards & Conduct

Instruct Me is committed to maintaining a positive, respectful, and safe environment for all users. As a Student/User of the Platform, you agree to uphold the following standards:

9.1 Expectation of Professionalism

You are expected to act with honesty, respect, and courtesy in all interactions on the Platform. Maintaining professionalism helps ensure a positive experience for everyone. Failure to adhere to these standards may result in account restrictions or removal from the Platform.

9.2 Prohibited Behaviour

Any form of inappropriate or unethical behaviour will not be tolerated. This includes but is not limited to the following. Users agree to:

• Conduct all sessions and interactions with integrity, professionalism, and respect;
• Maintain clear, respectful, and professional boundaries with Instructors at all times, including refraining from any personal, romantic, financial, or otherwise non-instructional relationships that may compromise the safety, neutrality, or professionalism of the driving lesson experience;
• Refrain from discriminatory, abusive, or otherwise inappropriate language or conduct;
• Deliver service that align with the agreed scope, timelines, and ethical standards of their profession;
• Where a Student becomes involved in a dispute, or where a complaint or concern arises that may be affected by a pre-existing relationship with an Instructor (including but not limited to familial, romantic, or financial connections), the Student agrees to promptly disclose such information to Instruct Me. This is to enable a fair, impartial, and safe resolution process.

9.3 Scope of Professional Conduct

9.3.1 Communication with Instructors

You are expected to communicate respectfully and clearly with your Instructors, honour lesson times, provide timely notice of cancellations, and address any concerns in a courteous manner.

9.3.2 Communication with Third Parties

You must conduct yourself in a respectful, non-disruptive, and courteous manner when interacting with any partners, affiliates, or third parties associated with the Platform, including but not limited to support staff, examiners, and customer service personnel.

9.3.3 Communication with Instruct Me Team

All interactions with the Instruct Me support team should be respectful and constructive, whether you are seeking help, providing feedback, or making inquiries.

9.4 Consequences of Inappropriate Conduct

Breaches of these professional standards may lead to suspension or termination of your account at the sole discretion of Instruct Me. Serious violations may also be reported to relevant authorities where applicable.

10. Accuracy of User Information and Limitation of Liability

10.1 User Responsibility

As a Student or user of the Platform, you are responsible for ensuring that all information you provide such as your personal details, contact information, and any other content is accurate, complete, and up to date. It is important that the information you submit is truthful and reflects your current situation and eligibility to use the Platform’s services.

10.2 Verification of Accuracy

The Platform relies on the information you provide to deliver its services effectively. You acknowledge that the accuracy and completeness of your information are essential to the proper functioning of the Platform. Any inaccuracies or omissions may affect the quality of services available to you and others.

10.3 No Liability for User-Supplied Information

Instruct Me shall not be held liable for any inaccuracies, errors, or consequences resulting from the information you provide. You agree that the Platform does not verify the accuracy of your data and strongly encourages you to review and update your information regularly.

10.4 Exceptions to Liability

Nothing in this agreement excludes the liability of Instruct Me, to the fullest extent in law for: a. Death or personal injury caused by Instruct Me’s negligence; or b. Fraud or fraudulent misrepresentation.

10.5 Limitation of Liability

Instruct Me shall not be liable, whether in tort (including negligence), contract, or otherwise, for any: a. Loss of profits b. Loss of business c. Depletion of goodwill d. Similar losses e. Loss or corruption of data or information f. Pure economic loss g. Or any other forms of consequential loss. While we facilitate lesson bookings, Instruct Me does not assume liability for any personal injury, property damage, or losses arising from lessons. Instruct Me’s total aggregate liability for any claims arising out of or in connection with these Terms, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount paid by you to Instruct Me in the three months preceding the event giving rise to the liability. Instruct Me shall not be liable for indirect, incidental, punitive, or consequential damages.

10.6 Licence Documentation Disclaimer

Instruct Me facilitates the upload or transmission of licence documentation solely as a technical intermediary and does not verify, validate, approve, or guarantee such documentation. Responsibility for compliance with all legal driving eligibility requirements rests solely with you and the Instructor.

11. Reviews and Feedback

You may submit reviews and ratings for Instructors after lessons. Reviews must be truthful, respectful, and comply with our content guidelines. We reserve the right to remove, edit, or reject any reviews or feedback at our sole discretion.

12. Force Majeure Events

12.1 Limitation of Liability Due to Force Majeure

Instruct Me shall not be liable or deemed in breach of these Terms and Conditions for any failure or delay in performing its obligations caused by events beyond its reasonable control ("Force Majeure Events"). Such events include, but are not limited to: a. Strikes, lockouts, or other industrial disputes; b. Civil commotion, riots, invasions, terrorist attacks, wars, or government action; c. Natural disasters such as fires, explosions, storms, floods, earthquakes, epidemics (including pandemics), or other catastrophic events; d. Inability to use transport or telecommunications systems; or actions, laws, regulations, or restrictions imposed by governmental authorities. In the event of a Force Majeure Event, Instruct Me may suspend or delay the performance of its obligations for the duration of the event and a reasonable recovery period without liability.

13. Disputes & Support

13.1 Raising a Dispute

You must notify Instruct Me Support of any issues related to a lesson (e.g., no shows, misunderstandings, safety concerns) within 24 hours of the scheduled lesson time.

To raise a dispute, you should provide, where available, the following information:

• Booking reference
• Lesson date/time
• A detailed description of the issue, and any steps already taken to resolve it

13.2 Dispute Handling

Instruct Me may: Contact both parties for clarification; Offer mediation or resolution options; Provide refunds, credits, or rescheduling, at our sole discretion; Take disciplinary action, including warnings, suspensions, or account termination, for breaches of Terms. We do not guarantee resolution of all disputes and disclaim liability for outcomes.

14. Payment Processing

We use third-party payment providers including Stripe. By using the Platform, you agree to the terms and policies of those providers that are displayed at the time of payment. Instruct Me is not liable for any payment errors, failures, data breaches, unauthorised charges, or losses caused by third-party providers such as Stripe. All payment-related issues should also be raised with the respective payment provider. However, we encourage users to report any irregularities to us so we may assist where possible.

15. Service Interruptions

15.1. Downtime

The Platform provider strives for uninterrupted service but may experience downtime due to maintenance or unforeseen technical issues. Users acknowledge and accept that Instruct Me is not liable for any losses, damages, inconveniences, or disruptions resulting from such service interruptions.

15.2. Third-Party Downtime

Instruct Me is not responsible for any service interruptions caused by third-party providers or external factors beyond our direct control.

15.3. Platform Compatibility and System Updates

Instruct Me is committed to maintaining the compatibility and functionality of the Platform. Users are encouraged to keep their web browsers and devices up to date to ensure optimal performance and security. Instruct Me is not liable for issues cause by user failure to update their systems

15.4 Future Platform Features and Integrations

Instruct Me may introduce new features, including but not limited to in-Platform calling, messaging, video, or third-party API integrations. Such features shall be provided on an “as available” basis and may be modified, withdrawn, or restricted at any time. Instruct Me shall not be liable for any loss, interruption, recording failure, data issue, or dispute arising from the use or unavailability of such features.

16. Intellectual Property

You retain the rights to any content you provide through the Platform (such as profile information or feedback), but you grant Us a perpetual, royalty-free, worldwide licence to use, and display, and distribute such content to operate on the Platform. All other content on the Platform, including but not limited to the website design, software, and materials, is owned or licensed by Instruct Me.

17. Data Sharing Within Our Group - CAPSIL LIMITED

• INSTRUCT ME LIMITED is a wholly owned subsidiary, connecting learner drivers with driving Instructors.
• STAR GENIE LTD trading as PASSMEFAST is a wholly owned subsidiary, providing driving courses to learner drivers.
• ADI NETWORK LIMITED is a wholly owned subsidiary, connecting learner drivers with driving Instructors.

To operate effectively and improve our services and other legitimate business reasons, we may share your personal data (including but not limited to your name, contact info, qualifications, job preferences, and availability) with other group companies. This helps us: Match Instructors with Students more effectively; Coordinate lesson bookings and communication; Ensure accurate payment and scheduling; Improve service performance and compliance.

We may also share your data with future companies or brands that become part of our group, provided they operate in a way that aligns with the purposes described above and comply with applicable data protection laws. Although each company in our group is a separate data controller, we operate under a unified approach to data protection and confidentiality. By registering with INSTRUCT ME LIMITED, you acknowledge that your information may be shared with other companies within the CAPSIL LIMITED group where necessary for the provision of services, in accordance with our Privacy Policy.

18. Data Security

18.1. User Responsibility for Data Security

While the Platform provider implements reasonable and industry-standard security measures to protect user data, users are responsible for maintaining the security of their account credentials and devices. Instruct Me implements reasonable security measures but is not liable for breaches resulting from your negligence.

18.2. Unauthorized Access and Data Breaches

Instruct Me cannot be held liable for unauthorised access or data breaches resulting from user negligence, such as sharing login details or failing to secure a device. Users are encouraged to follow best practices, such as regularly updating passwords and using device security features.

18.3. Reporting Data Incidents

In the event that personal data is lost or stolen, users must notify Instruct Me without undue delay and provide sufficient details to support any required reporting under applicable Data Protection Laws. Users must also cooperate fully with Instruct Me during any investigation or remediation process.

18.4. Permitted Use of Personal Data

You must only use personal data provided by Instruct Me for the specific purpose it was provided; namely, to arrange and deliver driving tuition.

18.5. Prohibited Use of Personal Data

You must not use personal data provided by Instruct Me for any other purpose, such as selling the data to third parties or using it to market unrelated services.

18.6 Data Protection and Roles of the Parties

For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018:

• Instruct Me is an independent Data Controller in respect of the personal data it collects and processes to operate and manage the online marketplace, including facilitating connections between learners and Approved Driving Instructors (ADIs)/Potential Driving Instructors (PDIs).
• Each ADI and PDI using the platform is also an independent Data Controller in respect of the personal data they receive and process from learners. ADIs and PDIs determine their own purposes and means of processing, such as scheduling lessons, managing communications, and maintaining training records.

There is no joint controllership or processor relationship between Instruct Me and any ADI or PDI. Each party is individually responsible for complying with its own obligations under applicable data protection laws. For the avoidance of doubt, Instruct Me does not accept any responsibility or liability for the independent data processing activities of Instructors or Students, each of whom acts as a separate and independent data controller under applicable data protection laws.

18.7. Location of Data Processing

User data is primarily processed within the United Kingdom and the European Union, in accordance with their data protection laws. If any processing occurs outside these jurisdictions, it is covered by appropriate safeguards, such as adequacy decisions, Standard Contractual Clauses, and technical protections.

18.8. Continuous Vigilance

Users are encouraged to remain alert and proactive in protecting their own data. We recommend reviewing the Instruct Me Privacy Policy periodically to stay informed about current data practices.

19. Termination

You may deactivate your account at any time. We reserve the right to suspend or terminate accounts if: Frequently cancel or miss lessons without proper notice, Engage in behaviour that breaches these Terms or disrupts the community, Violate any of our policies or agreements. Or, when acting reasonably, we deem, entirely at our discretion, that it is not in our best interests for you to hold an active account on the Platform. Any outstanding obligations or booked lessons must be fulfilled or properly cancelled prior to account closure.

20. Indemnification

Users agree to indemnify, defend, and hold harmless Instruct Me, its affiliates, suppliers, and employees from all claims, damages, losses, liabilities, cost, and expenses arising from your use of the Platform or violation of these Terms.

21. Insurance, Off-Platform Lessons & Platform Protection

Instruct Me verifies that Instructors hold valid insurance suitable for paid driving instruction at the time of onboarding. However, Instruct Me does not continuously monitor whether an Instructor’s insurance remains active, valid, or legally compliant after verification. Students acknowledge that Instruct Me shall not be held liable for any injury, loss, or damage arising from a Lesson if an Instructor’s insurance is later cancelled, expired, or otherwise invalidated. The Instructor remains solely responsible for maintaining all legal and safety obligations, including up-to-date insurance coverage.

Students also understand that Instruct Me’s protections and oversight apply only to Lessons booked and paid for through the Platform. Any Lessons, interactions, or financial arrangements made outside the Platform are undertaken entirely at the Student’s own risk and are not monitored, supported, or protected by Instruct Me in any way.

22. Disclaimer of Warranties

To the fullest extent permitted by law, the Platform and its services are provided “as is” and “as available,” without warranties of any kind, either express or implied. We make no warranties, guarantees, or representations regarding the availability, quality, suitability, or outcomes of lessons provided by Instructors. We disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement.

23. No Circumvention

You agree not to solicit, contact, or engage with any Instructor you connected with through the Platform outside of the Platform for purposes of arranging driving lessons or similar services. Any attempt to circumvent the Platform may result in account suspension and possible legal action.

24. Monitoring and Enforcement

We reserve the right to monitor activity on the Platform to ensure compliance with these Terms. We may remove, suspend, or restrict access to any content or user account for any reason, including conduct we determine to be abusive, deceptive, or harmful.

25. Independent Contractor Status

All Instructors on the Platform are independent contractors and not employees, agents, or representatives of Instruct Me. We do not control or supervise Instructors. By using the Platform, you acknowledge that Instruct Me is not liable for any acts, omissions, or representations made by Instructors.